Start Here - Purpose, Rules, and Guidelines

  • 13 March 2020
  • 0 replies

Welcome to the Tonkean Help Center! We’re glad you’re here :)

We set this space up specifically to cater to you, our awesome Tonkean users! Our purpose is to give you a forum in which you can communicate directly with the ENTIRE team at Tonkean (developers, executive team, marketing, and if you don’t get enough of them already on Intercom, our support team is here as well!).

More importantly, we want you to collaborate with other Tonkean users. With Operations teams being the unsung heroes of companies, there are times ops folks don’t have anyone to turn to when they want to talk ops, specifically how Tonkean can help solve their ops woes. One of our main goals is to share your learnings of Tonkean’s capabilities, bots you’ve created that you think would be helpful to other Tonkean users, and generally getting a feel for how others are using Tonkean to solve their process problems.


Getting Around The Tonkean Help Center

Questions, Ideas, and Starting Conversations

Head here if you want to create a new conversation, whether it be a general question to the Tonkean team, or the Tonkean user community. Have an idea you want to send to our dev team? All of that can be done here.

Knowledge Base

The nitty gritty details of everything the Tonkean platform has to offer. There are 30+ (and growing) differnet articles highlighting the in’s and out’s of the Tonkean platform. We broke it up into a few different sections, but if you can’t find what you want, try just using the search bar at the top of the main page and you’ll see a list of articles.

Conversation Categories

We created a few topics to get the conversation juices flowing. Within these categories are user generated questions and conversations. Feel free to jump into any of these topics and start answering and engaging with the community!


General Rules & Guidelines:

  • ID yourself. When creating an account, please edit your profile to include your company, title, and a photo (if you can). Try to use your Tonkean @business address so the Community can better identify you.

  • Become a power user. Have the answer to someone’s question? Jump in and share your knowledge. There is no stigma in being a “know-it-all” here. In fact, we encourage it!

  • One you, one account. Please create only one account per person. Don’t misrepresent yourself (e.g., lie about your identity, affiliations, or age). Don’t pretend to be someone that you’re not, or intentionally give misleading or false information. 

  • Keep it clean. Cursing, harassment, threatening language, violent content, nudity, and sexually explicit obscene material or the like are not permitted in the Community.

  • SPAM. Do not spam — we have zero tolerance for it. Posted content should be related to sharing knowledge about Tonkean.

  • Privacy. Do not post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security/National Identity numbers, or passwords. 

  • No bullying, harassment, or trolling. We do not tolerate bullying, harassment, or trolling. This means any habitual badgering, or intimidation targeted at a specific person or group of people or trying to get a rise out of someone for the sake of it.

  • No hate speech. Don’t post any content that demeans, defames, or promotes discrimination on the basis of race, ethnicity, national origin, religion, sexual identity or orientation, gender identity or expression, disability, or veteran status. 

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